Customer Success Manager

Become a Devotee!

Devoted Studios is a production management company for external development in video games. With a mission to create equal opportunity for all talent globally to work on the games of their dreams, Devoted Studios aims to decentralize game development. We partner with 1400+ programmers, artists, and designers, from freelancers to small studios, all over the world, and not only match them to project opportunities but manage the production from A-Z.


  • 3-5 years of experience in customer success, account management, or a similar client-facing role, preferably in the gaming industry or a related field.
  • Strong understanding of customer success principles and best practices, with a proven track record of driving customer satisfaction and retention.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
  • Strategic thinker with a data-driven approach to problem-solving and decision-making.
  • Proficiency in CRM software and other customer success tools.
  • Passion for gaming and a commitment to fostering diversity and inclusion in the gaming industry.


  • Develop and maintain strong relationships with platform users, serving as their trusted advisor and advocate.
  • Onboard new users onto the platform, guiding them through the setup process and providing training on platform features and best practices.
  • Proactively identify opportunities to enhance the user experience and drive user engagement on the platform.
  • Monitor platform usage and performance metrics, identifying trends and areas for improvement.
  • Collaborate with cross-functional teams, including product development, sales, and marketing, to ensure alignment of customer success initiatives with business objectives.
  • Address client inquiries, concerns, and escalations in a timely and professional manner, striving to achieve high levels of client satisfaction.
  • Gather customer feedback and insights to inform product development and enhancement efforts.
  • Develop and implement customer success strategies and initiatives to drive user retention, satisfaction, and growth.


We offer:

  • Strong and enthusiastic team – you will have the opportunity for knowledge sharing, learning, and professional self-development
  • Interesting and challenging tasks – solve diverse and challenging issues, communicate with people within the company as well as with our partners
  • Convenient working conditions – remote work, opportunity to build your own working day with flexible working hours
  • А chance to work in a highly professional and dynamic team working with a wide range of international game production projects, attractive remuneration package, and opportunities to develop professionally.


This is a remote, full-time contracted position.

We are an equal opportunity company and all qualified applicants will receive consideration for a contract without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.

Join our Devoted Team

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Join our Devoted team